The Spa team are looking for a qualified Lifeguard to deliver the safety standards on which we pride ourselves within the outdoor pool (in the summer time) and the iconic black mosaic indoor pool throughout the year on a permanent basis.  The ideal candidates will have previous experience of working in a guest-facing role within a similar environment. 

This is a permanent contract, 40 hours per week on a shift basis.

JOB TITLE: Lifeguard

REPORTING TO: Fitness Manager

JOB PURPOSE: To provide exceptional service for everyone.

ACCOUNTABILITIES:

1. To ensure all Guest Needs are met to the required standard
2. To ensure your allocated daily responsibility is completed to the required standard and co-operation with your team colleagues is evident at all times
3. To ensure all Guests, Colleagues and physical product are treated with respect at all times
4. To correctly account for all monies taken and goods sold
5. To ensure any Guest request, outside your area of expertise, is raised immediately to the appropriate level
6. To work within all company policies with specific reference to the Health and Safety at Work Act.
     

PERSON SPECIFICATION

Essential
Clear conversational and written English Language
A flexible attitude
Ability to follow specific instructions
National Pool Lifeguard qualification or equivalent

Desirable:
Previous Lifeguard Pool experience
First Aid at Work (full 4 day course)

Our Maintenance team, responsible for ensuring that the fabric of the whole property is in tip-top condition, are seeking a Maintenance Engineer to support them in delivering an efficient and effective service. The team face a diverse range of opportunities and challenges on a daily basis, and part of the Engineer's role is to liaise with hotel departments and the purchasing function to ensure that tasks are prioritised, parts are sourced and deadlines are met.

Previous hotel experience would be a benefit.

The role is a permanent, full time contract.

JOB TITLE: Maintenance Engineer

REPORTING TO: Supervisor

JOB PURPOSE: To undertake planned preventative and general maintenance duties as required 

ACCOUNTABILITIES:

1. To react to all requests via the maintenance dockets process correctly and ensure faults are followed up to maintain the physical product

2. To ensure all tools, maintenance equipment, hardware and chemicals is stored in compliance with Company procedures and in line with H&SAW and COSHH

3. To train and monitor allocated staff to maintain standards and consistency of delivery as directed within the law

4. To liaise with all relevant contacts both internal and external and using information available to the required standard, ensuring guest satisfaction

5. To take appropriate action and co-operate with your team colleagues to maintain a safe and equitable working environment whilst being sensitive to, and aware of, business/staffing levels in order to maintain a disciplined but harmonious department

6. To ensure any Guest request, outside your area of expertise, is raised immediately to the appropriate level

7. To work within all company policies with specific reference to the Health and Safety at Work Act and the COSHH.

PERSON SPECIFICATION

Essential
Fluent conversational, reading and basic written English Language
A flexible attitude
Basic Mechanical understanding
Demonstrable leadership & organisational skills
GCSE Level D or equivalent Maths
Previous relevant experience

Desirable:
Train the Trainer Certificate
A Trade

The Grove's smallest, most exquisite and exclusive restaurant, Colette's, is looking for a Chef de Rang to join the team who have maintained three AA rosettes in recognition of their high service standards and fabulous cuisine. Colette's was also a finalist in the prestigious Notable Wine List Award. As a formal fine dining restaurant (albeit with an informal atmosphere and not a tiara in sight), Colette's opens every evening between Tuesday and Saturday, and then again for special events over the weekend, meaning that the role involves primarily late shifts and that the need for flexibility is paramount. This is a full-time opportunity to join the team on a permanent basis.

REPORTING TO: Assistant Manager

JOB PURPOSE: To manage the delivery of all aspects of guest service 

ACCOUNTABILITIES:

1.To advise of any faults ensuring maintenance dockets are filled in correctly and faults are followed up to maintain the physical product.

2. To order food as required and ensure that stock is rotated, labelled and stored in compliance with procedures laid out in the H&S manual, so that food  safety and quality is maintained.

3. To understand all costs within your department and increase revenue where possible, whilst handling all monies in line with company procedures

4. To train and monitor allocated staff to maintain standards and consistency of delivery as directed within the law. 
5.  To liaise with all relevant contacts both internal and external and using information available, ensuring guest satisfaction

6. To take appropriate action and co-operate with your team colleagues to maintain a safe and equitable working environment whilst maintaining a disciplined but harmonious department.

7. To ensure any Guest request, outside your area of expertise, is raised immediately to the appropriate level

8. To work within all company policies with specific reference to the Health and Safety at Work Act and the Food Hygiene Regulations

PERSON SPECIFICATION

Essential
Fluent conversational and basic written English Language
A flexible attitude
Previous food and beverage experience in similar operation
Demonstrable leadership & organisational skills
 

Our food and beverage team is seeking a waiter to assist the Room Service department . The team work hard to ensure that guests receive the personalised and ultra-refined service touches which are part of our package when dining in their rooms. This is an excellent opportunity to build your career in the busy hospitality sector, and requires a range of shifts to include nights and weekends on a permanent basis.

JOB TITLE: Waiter
REPORTING TO: Supervisor
JOB PURPOSE: To deliver food and beverages to the Guest in a prompt and friendly manner.

ACCOUNTABILITIES:
1. To ensure all Guest Needs are met to the required standard
2. To ensure your allocated daily responsibility is completed to the required standard and co-operation with your team colleagues is evident at all times.
3. To ensure all Guests, Colleagues and physical product are treated with respect at all times
4. To correctly account for all monies taken and goods sold
5. To ensure any Guest request, outside your area of expertise, is raised immediately to the appropriate level
6. To work within all company policies with specific reference to the Health and Safety at Work Act and the Food Hygiene Regulations 

Job Requirements: PERSON SPECIFICATION

Essential
Clear conversational English Language
A flexible attitude
Ability to follow specific instructions

Desirable
Previous experience of working within an F&B team
Previous high volume F&B environment
Previous Room Service and Mini Bar experience 
 

Sequoia, The Grove's luxury health spa, is looking for a skilled Receptionist to join their team. The role will involve working on a one-to-one and group basis with our guests to deliver personal service and a full introduction to the blissful experience of Sequoia. Joining Sequoia, voted the Best Spa in the World by readers of the Telegraph's Ultra Travel supplement in 2008 and a consistent finalist in the annual Condé Nast Readers' Choice Awards, also presents an excellent opportunity to build on your skills base as you focus on delivering the whole Sequoia experience; from meeting and greeting guests, building rapport with our members and achieving retail targets with our fabulous product ranges.

The role is for 24 hours per week and typical shifts are 6am - 2:30-pm and 1:30pm - 10pm

REPORTING TO: Spa Front of House Manager
JOB PURPOSE: To provide exceptional service for everyone.

ACCOUNTABILITIES:
1. To ensure all Guest Needs are met to the required standard
2. To ensure your allocated daily responsibility is completed to the required standard and co-operation with your team colleagues is evident at all times
3. To ensure all Guests, Colleagues and physical product are treated with respect at all times
4. To correctly account for all monies taken and goods sold
5. To ensure any Guest request, outside your area of expertise, is raised immediately to the appropriate level
6. To work within all company policies with specific reference to the Health and Safety at Work Act.
 

PERSON SPECIFICATION
Essential
Clear conversational and written English Language
A flexible attitude
Ability to follow specific instructions
Previous experience of reception duties

Desirable:
Previous hotel/spa experience
Previous management information system experience

The Stables Restaurant, within the Estate's original stable block, is our 1 AA Rosette restaurant which enjoys gorgeous views over the golf course or The Stables courtyard. Next door, The Stables Bar is the ideal place to chill out, swap stories after a round of golf, enjoy an apéritif before dinner in the restaurant and watch a selection of Sky Sports football matches on our 3D TV. Golfers can use the bar from 7am, to read the papers, grab a snack and shelter when it rains. There's also the Halfway House and a Refreshment Cart for a boost on the way around the course.

The busy team is currently looking for a waiter or waitress to support them in serving The Stables' trademark dishes (succulent steaks… wonderful wood-fired pizzas… warming winter pies… it's all homely and comforting) whilst delivering fabulous, 5* treatment for every guest. This is an opportunity to join the team on a permanent contract. 

JOB DESCRIPTION

JOB TITLE: Waiter

REPORTING TO: Supervisor

JOB PURPOSE: To deliver food and beverages to the Guest in a prompt and friendly manner.

ACCOUNTABILITIES:

1. To ensure all Guest Needs are met to the required standard

2. To ensure your allocated daily responsibility is completed to the required standard and co-operation with your team colleagues is evident at all times.

3. To ensure all Guests, Colleagues and physical product are treated with respect at all times

4. To correctly account for all monies taken and goods sold

5. To ensure any Guest request, outside your area of expertise, is raised immediately to the appropriate level

6. To work within all company policies with specific reference to the Health and Safety at Work Act, the Food Hygiene Regulations and Weights and Measures legislation.

PERSON SPECIFICATION

Essential:

Clear conversational English Language
A flexible attitude
Ability to follow specific instructions

Desirable:

Previous high pressure F&B environment
Previous experience of working within an F&B team